Privacy Policy

A. Information You Provide to Us

We may collect the following information when you submit forms or contact us:

• Business name
• Contact name
• Email address
• Phone number
• Mailing address
• Business license information (if applicable)
• Payment information necessary to complete transactions
• Any information you voluntarily provide

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Referring website

We may use cookies and similar tracking technologies to enhance website performance and user experience.

We use collected information to:

• Respond to inquiries and wholesale requests
• Process orders and payments
• Communicate regarding products and services
• Verify business eligibility
• Improve website functionality
• Maintain compliance with applicable laws
• Detect and prevent fraud

Titan Medical USA does not sell personal information.

We may share information with:

• Payment processors
• Financial institutions
• Shipping and logistics providers
• Service providers assisting in website operations
• Legal or regulatory authorities when required by law

All third-party partners are expected to maintain appropriate security standards.

Payments are processed through secure financial institutions. Titan Medical USA does not store full banking credentials or sensitive financial data beyond what is required for lawful transactions.

We retain information only as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce agreements.

We implement reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure.

Titan Medical USA sells exclusively to licensed businesses. Our services are not intended for individual consumers or minors.

Depending on your state of residence, you may have the right to:

• Request access to your information
• Request correction of inaccurate data
• Request deletion of personal data (subject to legal requirements)
• Opt out of certain communications

To exercise these rights, contact us using the information below.

We may use cookies and analytics tools to understand website traffic and improve functionality. You may disable cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Titan Prime USA LLC d/b/a Titan Medical USA may collect your name, mobile telephone number, email address, order information, quote-request information, and communications preferences when you submit a form or otherwise interact with us.

When you voluntarily opt in to receive text messages, we may use your mobile telephone number to send transactional and informational messages, including quote responses, account updates, order updates, shipping notifications, appointment reminders, and customer-support communications. If you separately opt in to marketing messages, we may also send promotions, special offers, pricing updates, and related marketing communications.

Consent to receive text messages is optional and is not a condition of purchasing goods or services. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. You may reply HELP for assistance or contact us using the information provided on our website.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, such as customer service, communications infrastructure, website hosting, payment processing, or shipping support, is permitted only as necessary to provide those services. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Titan Medical USA operates in accordance with applicable federal and state regulations governing medical supply distribution.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Titan Medical USA

Email: sales@titanmedicalusa.com

Phone: +1 646-713-2416